Sharing a HAR file with Support is helpful when troubleshooting an issue that requires additional browser information. Please follow the below steps to generate that file.
Google Chrome –
- Navigate to the page right before the error would occur.
- Press F12 on your keyboard or right click on the page and select ‘Inspect’ to open the DevTools window.
- If the page you'll be navigating to opens in a new tab, please also enable "Auto-open DevTools for popups" option. This is helpful if you're exporting this for assignments that open in a new window. See these steps at the bottom of this article.
- Select the Network tab at the top of the DevTools window.
- Select the ‘Record’ button if not already enabled. It will turn red when recording.
- Check the ‘Preserve log” option.
- While recording, navigate to the page that was having an issue or displaying errors.
- After you've recreated that issue or error, or let the page attempt to load for a few minutes if that is the issue, export the HAR file by clicking the ‘Export HAR..’ icon.
- Send that exported file to the Support team.
Enabling the "Auto-open DevTools for popups" option:
For pages that open in a new window, like assignments.
1. Click the gear icon to open the settings.
2. Checkmark the auto-open option.
3. Return to step 3 above.
4. You can disable this option once done.