Exporting a HAR file from your browser

Sharing a HAR file with Support is helpful when troubleshooting an issue that requires additional browser information. Please follow the below steps to generate that file.

Google Chrome – 

1. Navigate to the page right before the error would occur.
2. Press F12 on your keyboard or right click on the page and select ‘Inspect’ to open the DevTools window.
3. Select the Network tab at the top of the DevTools window.
4. Select the ‘Record’ button. It will turn red when recording.
5. Check the ‘Preserve log” option.
   
6. While recording, navigate to the page that was having an issue or displaying errors.
7. After you've recreated that issue or error, export the HAR file by clicking the ‘Export HAR..’ icon.
8. Send that exported file to the Support team.